Frequently Asked Questions

How long can I keep the castle?
The castles have a minimum of 4hour hire period.  If you require the castle longer then please let us know at the time of booking.  Same goes if you only require it for a shorter time.

What happens if it rains on the hire day?
Some of our castles are available with shower covers, and that is all they are, the Bouncy castle is not to be used if it gets too wet, as it can be very dangerous. If it is very wet on your hire day you may cancel if you wish without charge.

Do you need anything from us?
Yes, please make sure we have plenty of access room; we need at least 3 foot wide hall or passageway to move the bouncy castle into your venue\hall\garden. Please ensure that the site for the bouncy castle is clear, it must be clear of sharp objects such as rocks any debris, large stones and Dog Pooh! If we feel that the site is unsuitable we will not leave the bouncy castle. We need access to a power point within at least 30m of the bouncy castle.

How much room does the bouncy castle require?
This depends on the inflatable you have hired, but as a rule they require at least 6 foot behind the castle and 4 foot either side of the castle and in an ideal world at least 10 foot all around especially the front.

Can the castle go indoors?
Yes, we will shortly have a list of halls and clubs available for hire, and a list of the castles that will fit each venue.  Surcharge for indoors due to needing Sandbags plus felt underlay under castle.!!  P.O.A.

When can I book\hire a Castle?
Our bouncy castles are available for hire anytime BUT Xmas day and New Year’s Day Have Surcharge on. Plus we don’t hire OVERNIGHT. We can get very busy, particularly in the summer; it is best to book early.

Do you require a deposit?
No, we don’t require a deposit from you. 

How do we book?
You can book by calling these telephone numbers Home 06 327 5271 Mobile 021 1745035, Email:jwjonesffe@gmail.com

Do you deliver?
Yes, we do deliver there will be a delivery charge.

Are there any age limits?
Yes, our insurers will not allow anybody over the age of 16 on any of our inflatables, which in turn means they are designed and built with that age limit in mind. If we find anybody over that age is or has been using the inflatable we will have to send it off for safety testing, this costs around $200.00 + any losses we may incur through not being able to hire the inflatable out. The hirer will be held responsible and will be expected to pay for all costs and losses incurred.
Some of our new castles are Adult Rated so just look on website will tell you the age ranges for each item.

Can we collect the bouncy castle?
No, our insurance cover does not allow for you to collect and erect any of our inflatables.

Can you supervise the inflatable?
Yes, we can provide supervision of the bouncy castle or inflatable, we charge per hour per person for supervision.

What do we get?
You get the inflatable you requested, a groundsheet for the bouncy castle to sit on if available, the blower, rain cover if available, 30m extension lead, circuit breaker safety plug, and last but not least top quality service with a smile.

Are you reliable?
Yes, very, we have 3 children and have witnessed their disappointment first hand, when they were let down by a hirer prior to our starting up. If for any unforeseen reason we are going to be late we will endeavor to let you know as soon as we do!

Terms and Conditions.

  • Hirer is responsible for all equipment delivered at set-up until collection.
  • All equipment to be returned as it was delivered.
  • If lost or stolen hirer is responsible for the FULL price of a new product e.g. bouncy castle.
  • If returned dirty from either mud, drinks, food, paint etc… A cleaning fee will be billed to you.
  • Waterslides: Do not add any type of soapy liquids to the inflatables.
  • Waterslides: Max weight of 45kgs.
  • Waterslides: MUST KEEP ALL WATER AWAY FROM BLOWER AND ALL ELECTRICAL CORDS…
  • Hirer must not move the inflatable’s from the set-up site.
  • Hirer must not let children play near the electric blower or the power lead.
  • Children are not to eat or drink while in the inflatable.
  • No shoes or sharp objects to be taken in the inflatable.
  • No pets allowed in inflatables.
  • Site for set-up must be of easy access dry and flat.
  • If unsure about suitability of site an inspection can be made prior to your booked date.
  • FFE can cancel hire at anytime if they feel unsafe in anyway.
  • If bad weather occurs and you wish to cancel please give sufficient notice.
  • FFE will cancel hire if raining or strong winds occur.
  • Payment to be collected at the time of set-up unless other arrangements have been made.
  • Hirer must sign terms and conditions upon set-up.
  • Hirer understands and agrees to these terms and conditions.